CostCare AI

1. How to request deletion

Send an email to privacy@costcare.ai with:

• Subject: Data Deletion Request
• Your organization name and admin email
• The connected account(s) to disconnect (e.g., Instagram handle, WhatsApp Business Account ID, phone number)
• What you want deleted (choose one): (a) integration tokens only, (b) conversation history, (c) full account deletion

2. Verification

For security, we may ask you to verify ownership of the workspace or connected account (for example, by confirming from the admin email or completing an in-app confirmation).

3. What we delete

• Integration tokens/credentials: revoked/removed so we can no longer access the connected platform.
• Customer Content (if requested): messages, transcripts, recordings, and CRM records stored in your workspace.
• Account data (if requested): user profiles and workspace data, subject to retention needed for legal/accounting obligations.

4. Timing

We aim to complete deletion requests within 30 days. Backups may persist for a limited time, but will not be used for active processing and will be overwritten on their normal rotation schedule.

5. End-customer requests

If you are an end-customer contacting a business that uses CostCare AI, please contact that business directly. We act as a processor for their conversation data and will assist them as required.

6. Questions

Email privacy@costcare.ai.