CostCare AI

Terms of Service for CostCare AI

Legal entity: CostCare AI Limited • Address: 2301, 23/F BAYFIELD BLDG 99
HENNESSY RD WAN CHAI
HONG KONG

Contact: support@costcare.ai • Privacy: privacy@costcare.ai

1. The Service

CostCare AI is a B2B AI CRM that helps businesses manage client communications across channels and may generate suggested or automated responses through AI. The Service may include features for messaging, voice calls, call recordings/transcripts, CRM records, and integrations.

2. Accounts and Administration

• You must provide accurate account information and keep it up to date.
• You are responsible for all activity under your account, including actions by your users.
• You must secure credentials, enable available security features, and promptly notify us of suspected compromise.

3. Customer Content and Data Processing

Customer Content includes messages, call data, recordings, transcripts, CRM records, contact data, and any content you or your end-customers provide through the Service.

• You retain ownership of Customer Content.
• You grant us a limited license to host, process, transmit, and display Customer Content solely to provide and improve the Service, as configured by you.
• For Customer Content, you are the Controller and we are the Processor.

DPA: Our Data Processing Addendum is available at /dpa and may be incorporated into your agreement.

4. Compliance Responsibilities (Messaging, Voice, Recording)

You are responsible for ensuring your use of the Service complies with applicable laws and third-party platform policies, including:

• Obtaining any required notices and consents for messaging (including WhatsApp) and for call recording/transcription.
• Complying with anti-spam, consumer protection, and telemarketing rules where applicable (e.g., consent to contact, opt-out handling).
• Ensuring you have a lawful basis to process and provide Customer Content to us.

We may provide settings or templates (e.g., “this call may be recorded”), but you control whether and how to use them.

5. Acceptable Use

You must not use the Service to:

• Engage in illegal activity, fraud, scams, or deceptive practices
• Promote or facilitate narcotics trafficking, weapons sales, gambling where unlawful, or other prohibited/regulated activities without required licenses
• Send spam or unlawful unsolicited messages
• Infringe intellectual property rights or violate privacy rights
• Interfere with or disrupt the Service, attempt unauthorized access, or misuse tokens/credentials

We may suspend or terminate accounts for violations or to protect the Service, other customers, or end-users.

6. AI Features and Disclaimers

• AI-generated outputs may be inaccurate, incomplete, or inappropriate in some contexts.
• You are responsible for reviewing AI outputs where appropriate and for configuring the Service (including “auto-send” vs “review” modes).
• The Service is not a substitute for professional advice (legal, medical, financial, etc.).

7. Subscriptions, Usage-Based Billing, and Taxes

Pricing is subscription-based and may depend on message volume and/or other usage metrics as described in your plan or order form. You agree to pay fees and applicable taxes.

We may change pricing with prior notice for renewals or future periods.

8. Refunds

We offer refunds within 30 days for eligible purchases. Refund eligibility may depend on your plan, usage, and the nature of the request. To request a refund, contact support@costcare.ai.

Usage/overage fees and third-party pass-through costs (e.g., telephony) may be non-refundable where applicable.

9. Service Levels (SLA)

We target 99% monthly uptime, excluding planned maintenance, force majeure, and issues caused by third-party services or integrations outside our reasonable control. Support is provided via support@costcare.ai.

10. Confidentiality

Each party may receive confidential information from the other. Each party agrees to protect the other’s confidential information and use it only to perform under these Terms.

11. Intellectual Property

We own the Service, software, and related intellectual property, excluding Customer Content. You may not reverse engineer or copy the Service except as permitted by law.

12. Third-Party Services and Integrations

The Service may integrate with third-party platforms (e.g., Meta/WhatsApp/Instagram, Twilio). Your use of those third-party services is governed by their terms and policies. We are not responsible for third-party services.

13. Term, Suspension, and Termination

• These Terms apply while you use the Service.
• You may stop using the Service at any time; refunds are handled per Section 8.
• We may suspend/terminate for non-payment, security risks, legal compliance, or material breach.

14. Warranty Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COSTCARE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

OUR TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

16. Indemnity

You will indemnify and hold us harmless from claims arising out of your Customer Content, your use of the Service, or your violation of laws/platform policies (including messaging/recording consent obligations).

17. Governing Law and Venue

These Terms are governed by the laws of Ukraine, without regard to conflict of laws principles. Courts located in Ukraine will have jurisdiction, unless otherwise required by mandatory law.

18. Changes

We may update these Terms from time to time. We will post updated Terms and update the “Last updated” date. Material changes will be communicated through the Service or email where feasible.

19. Contact

Support: support@costcare.ai • Privacy: privacy@costcare.ai